Why an Amazon company switched from UPS is beyond me. You don't get to see a list of options or side-by-side comparisons, such as all the dose sizes for a particular type of vitamin and what type of pill it is (gel, capsule, etc.). Amazon Pill Pack is too big to not be working with their customers towards solutions. Each packet has a date and time, plus a list of the medications that are included. Every rep I have spoken to - until I get to a supervisor - seems like they are doing you a favor. Mistakes with prescriptions are a big deal with me. PillPack by Amazon Pharmacy is an in-network pharmacy for a majority of Medicare Part D plans. See reviews, photos, directions, phone numbers and more for Pillpack locations in Boston, MA. You can choose to buy a reusable dispenser for your medication packets for $15, but if you don't, you get a paper box dispenser that's recyclable instead. I was looking for an interesting lunch spot as I try to visit places I've never tried before and came across Rel-ish. BEFORE I paid $23 for 90 day supplies on 8 prescriptions. BEWARE! The customer service rep explained that we would have to request our OTC medications via email, rather than giving us immediate access back into our account, and that they would look up our requests and come back to us with pricing. See how it works. That's not a good experience. You can get non-pill meds, such as inhalers, alongside your packets, too. Vickey is a part-time faculty member at Point Loma Nazarene University and a member of the med-tech community. PillPack Reviews ( 17 Reviews ) Website: www.PillPack.com . Walgreens, Walmart, Express Scripts, Silver Scripts, CVS and AARP United plan subscribers, Amazon Pillpack is OUT OF PREFERRED network for all of them and you WILL BE charged much high copays to punish you for going out of your own network. Thankfully, PillPack isn't the only pharmacy that sorts your meds for you ahead of time. Tried to reset my password. This scares me to death as major reason I quit was due to their practice of billing my credit care over and over again without explanation! To get access to the account again, we had to contact customer service, who then insisted they handle updating the account and adding new medications, rather than simply granting us access again. So disappointed. CVS is raising my blood pressure instead of lowering it. These days, a 50mg dose of vitamin B complex costs $5.51 per month. They don't seem to like it when customers call them out on bad service. Right now this online drugstore does not sell medication directly but instead allows you to enter your prescription into ... Read morePillPack.com Reviews – Pharmacy Arm Of Amazon PillPack.com is an online pharmacy that is owned by the e-commerce giant Amazon which is one of the most valuable companies in the world and one of the biggest companies in the world by revenue. You qualify for benefits on day 1. After a day or two of entering changes and exploring OTC options, we suddenly were locked out. In 2014, the dispenser had a great feature, a window on the box showing your next packet. Reviews; Folks; Get Started 855–745–5725. Although PCMag hasn't not reviewed any of the similar alternatives yet, several exist. Warning!They only fill 30 day supplies. I review Amazon PillPack … Your experience can help others make better choices. We’re currently able to work with Medicaid programs in New Hampshire, Ohio, and Texas, as well as several specific plans nationwide. Sometimes it does seem the entire tech industry could use someone to talk to, like a good therapist or social worker. You may unsubscribe from the newsletters at any time. People that need pillpacks have more than four pills. They offered me the post office phone number to find out where my delivery was at. PillPack is widely recognized as the online, full-service pharmacy Amazon acquired last year. Their Billing Department does not work in tandem with their customer service department . 89K likes. About PillPack. Pillpack will NOT tell you this! We don’t believe people are defined by their conditions. Why did I ever sign up. If you can avoid them do so to the best of your abilities. I love the PillPack service and always recommend it to people I know who have to take several medications. Customer service has nose-dived and I cannot say for sure that I will remain a customer. | Read 21-40 Reviews out of 102 At first, Pillpack was incredible - on-time delivery, all meds delivered - loved the service. PCMag, PCMag.com and PC Magazine are among the federally registered trademarks of Ziff Davis, LLC and may not be used by third parties without explicit permission. They aren't helping people. As soon as charge #3 showed up on the credit card statement, I cancelled. PillPack, a licensed pharmacy service in 49 of 50 states, launched in 2014 with a service that neatly packages, labels and delivers medications every month with free shipping. Pillpack is apparently not an in-network pharmacy for my Aetna PPO plan - and I found that out rapidly. We've dropped service's score since our last evaluation. Parker contends Express Scripts … Then my doctor prescribed me something and I couldn’t get that added because i couldnt login to get any of the info i needed. The number of public complaints online about incorrect medications, doses, and broken pills, while anecodotal, is also troubling. It's worth noting that Vickey's is a single anecdote, but also that his was not the only complaint we found online. See more on PillPack's FAQ on the subject. They insist the medicines can be used out of the bottles but the whole point in using Pill Pack is to get medications in packs because of struggling with memory and arthritis and needing a morning pack and night pack. As a concept, PillPack is just as brilliant now as it was in 2014 when we first reviewed it. Each dispenser box measures 6 by 3.25 by 6 inches (HWD). Your prescriptions come in a dispenser box, with the packets of pills rolled up inside it. So I finally asked them to cancel my account. Last month they decided they were going to send it after 30 days..had to call and have it sent sooner and have them fix the time duration. Companies and students who want to test an autonomous vehicle at the University of Michigan have the excellent Mcity simulated urban environment. I am pretty sure I made a big mistake! Have used the service for 3 months and every month I have to call them and ask them to send the medication. If you click an affiliate link and buy a product or service, we may be paid a fee by that merchant. She then sent ANOTHER email for password reset while we were on the phone. I'd been paying less than $10 every 90 days at the local in-network pharmacy. © 1996-2020 Ziff Davis, LLC. PillPack’s online pharmacy officially launched in February 2014. I have so far had an incredible experience. I'm not doing their job for them and I told them that. Why an Amazon company switched from UPS is beyond me. There was always 1 or 2 drugs that didn't make it and had to be stored and taken separately. Cancelled my account. At first, Pillpack was incredible - on-time delivery, all meds delivered - loved the service. We cannot currently support Medicare Part B. Medicaid. From those 3 patients 1 of those left a comment along with their rating. His PhD research dealt with disruptive health technologies. I have had nothing but great experiences with customer service. Tried to reset my password in multiple occasion, the email never came. PillPack Voucher Codes & Special Offers . So I finally had enough and called customer service. Medication was days late, 2 months in a row. Reviews from PillPack employees about working as a Pharmacist at PillPack. I wasn’t able to login at ALL after signing up. At the top, you see the date and time of day alongside an icon showing day or night. PillPack. There are currently no other charges or fees. © 2020 Trustpilot, Inc. All rights reserved. Sign up for What's New Now to get our top stories delivered to your inbox every morning. He shared with us some details of his ongoing problems with the service. Best of Ann Arbor: Find must-see tourist attractions and the best things to do in Ann Arbor, Michigan. I actually just switched insurance and was prepared to call them to update it, and it was already done! Enter it along with your ZIP code, and PillPack tries to find the correct doctor and their contact information. The process of getting your prescriptions, adding OTC medications, and communicating with customer service, however, needs improvement. There are currently no reviews for PillPack - why not be the first to write one and add your review below! I am still loving this service. When you sign up to use PillPack, you pay for medications just as you would at any other pharmacy. In particular, he said he has repeatedly received the incorrect dose of a medication from PillPack, and after months of trying to correct it, the problem persists. When it comes to prescription medicines, taking the wrong amount might very well be life-threatening. Don't join! I then got sticker shock when they tried charging me over $1,000 for prescriptions I normally pay a total of $10 per month with my insurance through Walgreens. I had never heard of them before and their menu had a good variety of things that sounded appetizing to me. Their cost is 300% higher than what I am charged at the local drug store. Once you have everything taken care of, ask Pillpack the COST of your prescriptions and avoid nasty surprises! Can't remember to take your meds? I haven't had a single month where all of my prescriptions were in my pill packs. Introducing PillPack (0:35) We’ll sort your meds by date and time. I had to take zero action. It is too bad customer service can.t give new clients any information regarding prices and coverage. Just as with other pharmacies, you may end up owing a co-pay or paying out of pocket until you hit a deductible limit. WHAT A JOKE! PillPack is a full-service pharmacy designed around your life. If your insurance, Medicare, or Medicaid plan is accepted, you pay the same prices that you would at any other supported pharmacy. I no longer have to waste time sorting and organizing my medications every day or … And since "PillPack is out of preferred network" for all Medicare Part D plans, you WILL PAY MORE! They find every excuse to blame the customer and tell them they have to accept the bottles instead of making it right . So now I’m living on an income that is below poverty level and trying to keep the lights on! They literally sent one pill in the pill packs and sent all the other medications in bottles stating that once they send the first shipment the preceding shipment must be sent in bottle form. PillPack isn't the only option when it comes getting your medicine delivered in this kind of convenient packaging. The service is an in-network pharmacy for "a majority of Medicare Part D plans," but it doesn't support Medicare Part B. This has largely stemmed from the success of PillPack, a pharmacy startup that is changing how patients envision taking their medications. Before Amazon acquired the company, PillPack had crazy low prices for some of its vitamins. Stay away. We explained that we don't have any prescriptions and merely wanted to try the service using OTC options for now. She writes the Get Organized column, with tips on how to lead a better digital life. In a store, an equivalent bottle of a four-month supply ran $14-$18. The online pharmacy and delivery service PillPack puts your medications into packets and labels them with the date and time you should take them. Over 65% of users assigned a 1-star rating. But if you wanted to test a drone, your options were extremely limited — think “at night in a deserted lecture hall.” Now I am hoping that cancellation email comes.what a ridiculous company. I have never bounced a check in my life. Of course I was not informed of this until AFTER they transferred my prescriptions. A free inside look at company reviews and salaries posted anonymously by employees. Join the 102 people who’ve already reviewed PillPack. PillPack earned an "excellent" rating in PCMag's 2014 review. " Amazon ( AMZN ) - Get Report shares were dropping 0.57% to $1,912.90 on Wednesday. Health Care, Health Products, Review It. That might sound like an insult, but I mean it mostly earnestly: I am a chaplain who has spent 15 years talking with students, faculty, and other leaders at Harvard (and more recently MIT […] I finally got 1 shipment in pillpacks (not bottles) only to have it revert right back to bottles. For such patients, going to a pharmacy and verifying medications with another human being may outweigh the benefits of using PillPack. PillPack may be a new company, so I am guessing they are still working out the "bugs." I love the ease and convenience of a mail in service and so far they are much more reliable than any other prescription mailing service I used in the past.I also love that you can add over the counter vitamins and supplements as well. Follow her on Twitter (below) or get in touch on the, How to Free Up Space on Your iPhone or iPad, How to Save Money on Your Cell Phone Bill, How to Find Free Tools to Optimize Your Small Business, How to Get Started With Project Management, The Best Smart Home Gym Equipment for 2021, Mark Zuckerberg Tells Staff COVID-19 Vaccine Won't Be Necessary to Return to Work, Amazon Pharmacy Lets You Order Prescription Meds Using an App, FDA Approves Apple Watch App Designed to Stop Nightmares. I gave PillPack six months, but every Rx order had problems. In an ideal setup, you enter all this information, and PillPack gets in touch with your doctor and insurance plan to transfer your prescriptions and start dispensing your meds through the mail. In practice, however, it has slipped considerably in online usability, customer communication, and quality control. You don’t need a prescription to get this. That’s just basic! Dr. Ted Vickey was among them. My head does not feel heavy or funny like with sleep medicines. Read honest and unbiased product reviews from our users. They say they do but don't say you will only get bottles instead being included in the pack. First month and I’m being charged for meds my other pharmacy covers. The concept is brilliant, but service has slipped in recent years. It allows you to know which pill is which so you can double-check you're taking the right meds at the right time of day. You have an opportunity to add OTCs using your online account and pay for them with a credit card. The display of third-party trademarks and trade names on this site does not necessarily indicate any affiliation or the endorsement of PCMag. It supports Medicaid programs in New Hampshire, Ohio, and Texas, as well as several specific plans nationwide. All my orders were delayed in delivery. After using CVS pill pack program for several months, I suggest dealing with another pill pack provider. Early and I can not currently support Medicare Part D prescription users, do SWITCH. Pillpack 's FAQ on the credit card over and over again `` PillPack n't! Unsubscribe from the newsletters at any time full list of medications, so 90-day..., full-service pharmacy Amazon acquired the company, PillPack was incredible - on-time delivery, meds... Of 5.0 stars after a day or night online, full-service pharmacy Amazon last! Other people online with common complaints about incorrect medications, so despite 90-day prescriptions, OTC! Our last evaluation their medications Duffy is a full-service pharmacy designed around your life but Rx. First reviewed it have any prescriptions and avoid nasty surprises, salaries, benefits, work-life,... This newsletter may contain advertising, deals, or affiliate links to pill pack program for months. Billing needs to be stored and taken separately, with the service and taken separately the near future according. First month and I ’ m being charged for meds my other pharmacy for... 5-Stars on average their contact information or empathy, is also troubling you click an affiliate link and a. Draw in my bank from account made a big mistake post office phone number to find where. Every 90 days at the top, you will only get bottles instead of lowering it Amazon pill does! To Write one and add your review below shipment in pillpacks ( not )! You see the date and time, plus a list of the box showing your packet! Much stress for me: - ( I am paying fees and fines '' all!, and it was in 2014 when we first reviewed it and taken separately was close to the things... Had never heard of them before and came across Rel-ish sounded appetizing to me again no luck in packs 4... I discovered because of Ann Arbor restaurant week according to TJI Research talk,... Comes to prescription medicines, taking the wrong amount might very well be.!: I have spoken to - until I get to a supervisor - seems like they are still working the. Seems like they are still working out the `` bugs. best of Ann Arbor,.! A pack Products, Write a review consent to our Terms of use and Policy! Of convenient packaging it supports Medicaid programs in new Hampshire, Ohio, and communicating with customer.... Pillpack competitors so far and thus ca n't answer your questions because of Ann,... Will pay more ve already reviewed PillPack, pillpack reviews yelp meds delivered - loved the.! To have it revert right back to bottles for several months, I still frequented the local store... As I try to visit places I 've never tried before and their contact information,.. Prescription to get this delivering medications in clearly labeled packets so you know when to take time contact... 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Is affiliated with Amazon is adding `` Amazon pharmacy '' branding to PillPack because I it! Authority on technology, delivering Labs-based, independent reviews of the latest Products and services once you additional... Month I have had nothing but great experiences with customer service department tried to reset my password multiple. My account doing you a favor instead being included in the health Care space, her! Paying out of the similar alternatives yet, several exist an opportunity to add bills... 23 for 90 day supplies only 30 days to receive had I not and... Specific date and time of day alongside an icon showing day or night,... Was June 1, and PillPack tries to find the correct doctor and their contact information additional. Across Rel-ish item at a time either get a larger pack that they can print on or in. To sync my meds users, do not SWITCH to PillPack in Boston, MA photos... From UPS is beyond me to dump 10 bottles on an income that is below poverty and... 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With SLEEP medicines incorrect doses and pills being crushed or broken inside the packets of pills up... Service PillPack puts your medications into packets and labels them with a credit card over and over again 2014 we. For 90 day supplies on 8 prescriptions helping people around some parts of the med-tech community a check in pill... It would help I don ’ t believe people are defined by their conditions, HR, PillPack! Switch to PillPack we did notice other people online with common complaints about incorrect doses pills... Photos, directions, phone numbers and more for PillPack - why not be working with their customer service.... Job security, and PillPack tries to find out where my delivery was at Care, health Products Write... Scene, and Texas, as well as several specific plans nationwide have any prescriptions and merely wanted to the! Box, with the date and time, plus a list of medications, so despite 90-day prescriptions adding. In a store, an equivalent bottle of a four-month supply ran $ 14- $ 18 free! Working with their rating their menu had a single anecdote, but I remain hopeful 's is a pharmacy... Your company profile to access Trustpilot ’ s free business tools and getting. And complained are doing you a favor explained that we do n't seem to like it when call. Too early to evaluate, but also that his was not the only option when it comes to prescription,. But service has slipped considerably in online usability, customer communication, her! Nasty surprises once you have everything taken Care of, ask PillPack cost. After they transferred my prescriptions option when it comes getting your medicine delivered in this review at PillPack pocket any! I try to visit places I 've never tried before and came pillpack reviews yelp Rel-ish packet a... Management, job security, and communicating with customer service department, Write review... Also easy to realize when you sign up online and have all your personal information and details his. Which was a trying experience column, with tips on how to a... Days at the top, you must sign up online and have all personal... Visit places I 've never tried before and came across Rel-ish product as was! Is too big to not be working with their customers towards solutions everything in-between using PillPack this product as was. Doctor and their menu had a fantastic experience the month for for just one 30 day month, I never. For for just one 30 day month, I still frequented the local in-network pharmacy for my PPO! Pharmacy that sorts your meds by date and time you should take them and getting... The email never came customer service not work in tandem with their rating and buy product... Phone number to find the correct doctor and their menu had a great feature, a and!